Terms of service & Privacy policy


This website isoperated by Paonea. Throughout the site, the terms “we”, “us” and “our” refer
to Paonea. Paonea offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. We are based at 17 Lindale Avenue, Bury, BL9 8ED, Manchester.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree
to be bound by the following terms and conditions (“Terms of Service”,
“Terms”), including those additional terms and conditions and policies
referenced herein and/or available by hyperlink. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions of this agreement, then you
may not access the website or use any services. 

We reserve the right to update, change or replace any part of these Terms of Service by
posting updates and/or changes to our website. It is your responsibility to
check this page periodically for changes. 

Our store is hosted on Shopify.com. They provide us with the online e-commerce platform that allows
us to sell our products and services to you.


In order to use our website and to purchase any products, you must be at least 18 years of age.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the
Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.



We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service,
use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.



Prices for the products are given in GBP and are subject to change without notice.



Our products are available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our
products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to
any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. 

We only promote trusted brands and it is our best intention that all product information is
true. We are only offering products we would use ourselves and actually are
using in most of the cases. We work very closely with our trusted brands to
ensure all product descriptions are accurate. The product's information however
should not be relied upon or used as the sole basis for making decisions
without consulting primary, more accurate, more complete or more timely sources
of information. 

As we personally do not manufacture the products we do not warrant the quality of any products, or
that information obtained by you will meet your expectations however we would
love to hear from you so we can work on a solution together and ensure you are
satisfied with our service. See more on our Returns policy.


We reserve the right to refuse any order you place with us due to one on more of the following

*The item you have ordered is out of stock 

*We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent 

*There has been a pricing or product description error 

*There is a system or procurement failure 

*You have failed our customer validation checks


We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. We reserve the right to limit or prohibit orders that, in our sole
judgment, appear to be placed by dealers, resellers or distributors.


All major credit and debit cards  PayPal payment methods are accepted. Card payments are
processed securely through Shopify payments.

We have no access to customer’s data that is exchanged in connection with the purchase. All
personal contact information is held strictly confidential. 

Payment will be always debited from your  account prior to the order being dispatched. All
communication between our payment system and the cardholder is made through an
encrypted SSL-line (Secure Socket Layer). We have no access to your data that
is exchanged in connection with the purchase. 

All credit/debit card holders are subject to validation checks and authorisation by the card
issuer. In the event of a card refusal, we will not accept the order. In this case we will not be liable for delay or non delivery.

We guarantee no other persons will have access to any of your personal information or payment



Once you complete your purchase you will be presented with a selection of delivery options.
Please note that all delivery times are estimated only and delays may occur due
to circumstances beyond our control.

The goods will be delivered to the address provided by the customer. Costs which are incurred due to incorrect address information, may be passed on to the customer. We shall not be liable for delays or other disadvantages, which result from an incorrect address.



We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

You agree to indemnify us and our agents, officers, directors and employees, immediately and
on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.



Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing,
promotions, offers, product shipping charges, transit times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).



All content and images on this site have been either created by us or third parties and we have
obtained the author’s permission. Please do not use or reproduce any of or images, words or any other content without our prior consent.



The failure of us to exercise or enforce any right or provision of these Terms of Service shall
not constitute a waiver of such right or provision. These Terms of
Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding
between you and us and govern your use of the Service, superseding any prior or
contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions
of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.



These terms and conditions shall be governed in accordance with the laws of England and are
subject to the exclusive jurisdiction of the courts of England & Wales.



You can review the
most current version of the Terms of Service at any time at this page. We reserve the
right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any
changes to these Terms of Service constitutes acceptance of those changes.



Questions about the Terms of Service should be sent to us at contact@paonea.com.


We take our customer’s privacy very seriously and are committed to providing our customers with a safe and secure shopping experience.

We treat all personal information as highly confidential and will never pass on any information to third parties. We do not have any access to, or ability to store, your payment details.

Any personal information that is collected online is securely stored and never shared with any third parties. We only ask for the necessary personal details which are required in order to process your order. We take appropriate precautions and follow industry best practices to make sure this information is not lost, misused, accessed, disclosed, altered or destroyed. To protect your personal information, when you place an online order and provide your payment card
information, the information is encrypted using secure socket layer technology (SSL).

We will only use the information that we collect about you lawfully and will not pass it onto third parties, or send you marketing emails unless you have chosen
to receive updates by signing up to our mailing list.

We will not email you in the future unless you have given us your consent, or it is directly relevant to an order you have placed. You can also unsubscribe to our mailing list at any time, either by using the unsubscribe button on our newsletters or by contacting us and asking to be removed.